5 Things to Check Troubleshooting Your Non Printing Printer

By: | Post date: March 31, 2018 | Comments: No Comments

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Troubleshooting Printer

Did your printer stop printing? This always seems to happen when you try to print the boarding pass for your Caribbean cruise. Please try these five tests before turning off your printer.

Troubleshooting Printer

Several things can fix the pressure. Some are easy simple checks and others are more complicated. This article describes the five things you can do to repair the print. Then you are free to pick up a hammer, eradicate your frustration on your device and buy a new cheaper. We start with simple simple checks and then move on to the more complex issues to solve.

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Check 1: Printers must be turned on for printing. Please make sure that the power supply is switched on and that the power indicator is lit. At this point, it is best to make sure that all cables are connected to the device and that no fault indicators light up. A quick check of the paper cassette and the paper tray is also appropriate. These should contain enough fresh paper.

Check 2: Please make sure you are using the printer you expect. To check this, if you are using Microsoft® Word, click on the upper left menu item “File” and then on “Print” from the drop-down menu. This will display the print field to the right of the drop-down menu. In the print field on the top left is the push button. Immediately below is the printer identified. If the name of this device is not the printer you want to use, there is a triangle on the right side. Clicking this triangle displays a drop-down list of printers to which your computer can send the document for printing. Please make sure you have selected the printer you expect. There are similar selections from another computer program that you can use to review and select the printer you want to use.

You can print on a different printer than test. If the document is printed on the other printer, your printer is experiencing the problem. This helps you to pinpoint the problematic hardware and software components.

Troubleshooting Printer

Check 3: Please make sure that the documents waiting for printing are not stopped. If a printer has problems printing a document, printing will stop. Any document that is subsequently sent to the printer can not be printed until the previous document has been completely printed.

Printers print one document at a time. This is similar to cows crossing a brook. When the first cow reaches the creek and does not cross, all the remaining cows in the queue wait to cross the stream behind the first cow. When the first cow crosses the creek, the other cows follow. When one of the other cows refuses, the cows stand behind him and do not cross the stream.

Similarly, printers print all documents in the order in which they are sent to the printer. If the ink runs out, if a paper contains the error, or if another malfunction prevents the printing of a document, printing of the document and all other documents stops. After the error has been corrected, the document may start automatically. Sometimes you need to restart printing the document for this document and the following documents to print.

The printer queue for Windows 7® is found by clicking on the “Start” button and opening “Devices and Printers”. In the Devices and Printers window, select the printer you are using. When you right-click, a pop-up menu will open with “What is printing?” Choose. This opens the print queue. If no documents are listed, Windows® believes that all documents have been sent to the printer and printed.

Sometimes a printer is offline. In this case, nothing can be printed because the device is offline. If a printer icon appears in light gray, the printer is likely to be taken offline. In the window “What is printed?” Click on the menu item “Printers” to create a drop down menu. The “Use Printer Offline” selection appears approximately three lines from the bottom of this menu. Because Windows 7® is context sensitive and only displays the possible menu options, the “Use Printer Offline” menu option is often not visible. To put the device online, please deactivate the menu item “Use printer offline”.

Check 4: Many printing problems are caused by the loss of connection between the computer and the printer. To check the printer connection on Windows 7® you again click on the “Start” button and open “Devices and Printers”. In the devices and printers window you select the printer you are using, click the right mouse button to open a pop-up menu, and you select “Printer properties”. The printer properties window should open on the “General” tab. In the lower right should be the “Print Test Page” button. Clicking on this button is a quick way to test whether the computer is connected to the printer. It should immediately print a test page on the printer. If it does not print a test page, then the link to the printer may not be functioning properly.

To verify the computer’s connection to the printer you select the “Ports” tab. The “Ports” tab identifies the port that connects the computer to the printer. When the printer is connected by a USB cable to the computer, the port label identifies a USB port. Sometimes unplugging a USB cable and plugging it into a different USB port re-establishes the connection between the computer and the printer.

Driver programs connecting Windows to the printer port may not be functioning properly with Windows. In this case reinstalling the latest printer driver programs can resolve this issue. The driver programs must typically match exactly the version of Windows on the computer. Often separate driver programs are used for the 32-bit and 64-bit versions of Windows®. The latest driver programs are found at the printer manufacturer’s website.

If the printer is a network printer, a standard TCP/IP port is checked. A TCP/IP port connection can be broken when the incorrect printer IP address is used. To reconnect the printer to the computer, make sure that the IP address on the computer is the same as the IP address assigned to the printer. When the printer is a wireless printer, verifying the connection becomes more difficult. Similar to any other network connected printer, a wireless printer must have the IP address match the address used by the TCP/IP port on the computer.

Sometimes the printer may be identified by name and not by IP address. If the name is correct, a test page should print on the printer. When a test page does not print, the most direct resolution of the problem may be re-installation of the printer. This would require the original printer installation CDs or a download of the installation software from the printer manufacturer’s website.

Check 5: Wireless printers often lose their connections to the network. This can be verified by going to the printer and selecting from the printer menus a print out of the network configuration. An alternate test is to use a different computer to print a test page to the wireless printer.

When a wireless printer has lost its connection to the network, the simplest and most direct solution may be to reinstall the wireless printer on the network. This again would require an installation CD or a download of the installation software from the manufacturer’s website. Wireless printer installation differs from manufacturer to manufacturer. Some printers require an active USB connection into the printer to complete wireless network installation. Other printers can be installed without such a USB connection. Wireless installation requires knowing the network key or password. Sometimes the latest Wi-Fi Protected Access (WPA) security must be used for the printer to connect into the wireless network. The older Wired Equivalent Privacy (WEP) does not permit some printers to connect to the network properly.

Performing these five checks should at the very least identify where the problem lies. You should be able to then zero-in on the root of the problem.

If a printing problem is caused by physical damage, it is not cost-effective to repair the printer. In this case it is best to get out a big hammer and take out all your pent-up frustration on the device. Next go to the store and buy a newer, faster, and better one.

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Check 4: Many printing problems are caused by the loss of the connection between the computer and the printer. To check the printer connection in Windows 7®, click the “Start” button again and open “Devices and Printers“. In the Devices and Printers window, select the printer you are using, right-click to open a pop-up menu, and choose Printer Properties. The Printer Properties window should open on the General tab. In the lower right corner should be the “Print Test Page” button. If you click this button, you can quickly test if the computer is connected to the printer. You should immediately print a test page on the printer. If a test page does not print, linking to the printer may not work properly.

To check the computer’s connection to the printer, select the Ports tab. The Ports tab identifies the port that connects the computer to the printer. If the printer is connected to the computer with a USB cable, the connector label indicates a USB port. Sometimes a USB cable is unplugged and connected to another USB port to reconnect the computer to the printer.

Driver programs that connect Windows to the printer port may not work properly with Windows. In this case, the problem can be resolved by reinstalling the latest printer driver programs. The driver programs usually need to be exactly the same as the Windows version on the computer. Often, separate driver programs are used for the 32-bit and 64-bit versions of Windows®. For the latest drivers, see the printer manufacturer’s website.

If the printer is a network printer, a standard TCP / IP port is checked. A TCP / IP port connection can be broken if the wrong printer IP address is used. Make sure that the IP address on the computer matches the IP address assigned to the printer to reconnect the printer to the computer. If the printer is a wireless printer, it will be more difficult to verify the connection. As with any other network printer, a wireless printer requires the IP address to match the address used by the computer’s TCP / IP port.

Sometimes the printer can be identified by name, not by IP address. If the name is correct, a test page should be printed on the printer. If a test page does not print, the most direct solution to the problem may be to reinstall the printer. This would require the original printer installation CDs or a download of the installation software from the printer manufacturer’s website.

Check 5: Wireless printers often lose their connection to the network. This can be checked by going to the printer and selecting a printout of the network configuration from the printer menus. An alternative test is to use another computer to print a test page to the wireless printer.

When a wireless printer loses connectivity to the network, the simplest and most straightforward solution is to reinstall the wireless printer on the network. This in turn would require an installation CD or a download of the installation software from the manufacturer’s website. The wireless printer installation differs from manufacturer to manufacturer. Some printers require an active USB connection to the printer to complete the installation of the wireless network. Other printers can be installed without such a USB connection. For wireless installation, the network key or password must be known. Sometimes the latest WPA (Wi-Fi Protected Access) security must be used to allow the printer to connect to the wireless network. The older Wired Equivalent Privacy (WEP) does not allow some printers to connect properly to the network.

The implementation of these five reviews should at least identify where the problem lies. You should then be able to zero the root of the problem.

If a printing problem is caused by physical damage, repairing the printer is not economical. In this case, it is best to get out a big hammer and eliminate all your pent up frustration on the device. Next, go to the store and buy a newer, faster and better one.

Helpful videos and other information from Pete are posted at http://printerdriversinstaller.com

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